Roborock Can't Connect To Wifi

Some users have trouble connecting their Roborock cleaners to the wi-fi network. There might be different reasons why you can't pair your device with the app, but the well-nigh common bug related to incorrect Wi-Fi router settings or phone settings.

The connection process is identical for all the Roborock models: Xiaowa series, Roborock E4, S4, S5, S5 Max, S6, S6 Pure, and S6 MaxV. If y'all accept a Xiaomi robot vacuum, yous can also bank check this connectedness guide. The recommendations below should work for Android and iOS devices.

Things you should check if yous getting an error when pairing your robot

i. Bank check which app you can utilize with your model

Some Roborock models tin can exist paired with the Roborock app, while others piece of work only with the Mi Habitation app. The Roborock app is supported only by the Roborock S4, S5 Max, S6, S6 Pure, S6 MaxV. If you have the Roborock Xiaowa E2/E3, Roborock E4, or S5 model, the only app you tin utilize is the Mi Home app.

Both apps have identical features and user interface, but the Roborock app is a flake faster and lightweight and I would recommend using this one if your model is supported.

2. Ensure you take a right region setting (only for the Mi Home app)

Go to the Mi Home app settings and change the region to your country. If yous are not located in People's republic of china, do not select People's republic of china mainland equally you may find in other older tutorials.

3. Ensure location permission for the Roborock or Mi Habitation app is enabled

Go to your telephone settings and make certain the location permission for the app is enabled. You will not exist able to pair the robot without the location permission.

4. Bank check your Wi-Fi frequency band and encryption method

• Roborock cleaners don't work with a 5GHz Wi-Fi network, so ensure your Wi-Fi network works in a 2.4GHz frequency band.
• Your Wi-Fi encryption method should exist WPA2. Other encryption methods or networks without a password are non supported.

v. Check your Wi-Fi password

Some special characters (*&$#-+=), or non-Latin symbols in your Wi-Fi password may crusade connection problems. If other suggestions don't work for yous, endeavor to change the password and ensure it contains only Latin symbols and numbers.

I would also recommend to download and read the official step-by-stride guide on how to connect the Roborock S5 with your smartphone:

• Download guide for an iOS device (PDF)
• Download guide for an Android device (PDF)

Observe: Proceed your middle on Wi-Fi indicator light under the encompass of the device. It will flash with higher frequency than normal status when it is trying to connect wifi and get solid when information technology is continued. Sometimes app may testify error after connecting steps finish, only the Wi-Fi indicator light becomes solid and the device is actually continued to Wi-Fi successfully. In this state of affairs, please close the app and run it again to run across if the robot is on the list of app.

If you desire to command the Roborock via Amazon Alexa, cheque this step-by-footstep guide.

If you tried everything and it still doesn't work, I would recommend to contact Roborock official client support:

• U.s. support: support@roborock.com
• European union support: support@roborock-european union.com

If you take any questions or tips, please leave a comment below. You tin can also enquire any questions related to Roborock product in the unofficial Roborock community on Reddit.

Source: https://smartrobotreviews.com/s/robot-vacuums/how-to-solve-wi-fi-connection-issue-with-xiaomi-roborock/

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